FAQ
Q: What is inside a Mystery Grail box?
A: Inside every Mystery Grail...well, we wouldn't want to give that away and ruin the mystery, would we? But, seriously, you will find a random collectible or collectibles based on the type of box/pack you buy—Pop, or comic, or Pokémon, or any number of fun items. Mega Boxes have a selection of multiple fun items to fit the theme that interests you most. You can even build your own to get your favorite theme or genre or make the perfect gift. All boxes/packs have a chance at a "Certified Banger" valued at up to hundreds of dollars or more. All boxes also include a Mystery Grail Scratch Card loaded with tokens redeemable for all sorts of goodies.
Q: Are your mystery boxes just an inventory dump of stuff you can't sell?
A: Absolutely not! While you may receive a common in your box, rest assured that many of the items found in our Mystery Grail boxes and most "Certified Bangers" were sourced on the secondary market from collectors like you. Our sister company is 7BAP and they are among the top collectible buyers in the world, so we always have a fresh supply of newer, older, vaulted and exclusive Pops, Pokémon cards, comics and more coming through our doors.
Q: Do you guarantee the value of what's inside each box?
A: While we understand that most collectors will want "guaranteed value" out of a mystery box, this is not something we can offer for a couple of reasons:
- Offering guaranteed value AND giving you the chance to hit "Certified Bangers" at an accessible price point isn't exactly a sustainable business model. The reality is, in order to be able to financially justify offering big hits in our boxes, there's also going to need to be some commons in there to offset cost of those hits.
- Even if we wanted to offer guaranteed value, we simply don't have the time to look up the fluctuating values of thousands of collectibles every day to stay within a guaranteed value range.
Q: What is a Mystery Grail Scratch Card?
A: You know those lottery scratch offs that never win? Well, we made our own, but every one of ours is a winner!This is a little extra something fun that we put in each Mystery Grail box where you can win tokens to redeem in the Mystery Grail Prize Shop. For more information on how to play, game rules and conditions, click on the Scratch Card Terms & Conditions page.
Q: What are tokens and how can I earn them?
A: Tokens can be used to redeem special prizes in our Prize Shop. Customers earn tokens from the Mystery Grail Scratch Cards that are in every one of our Mystery Grail boxes. To add the tokens from your Scratch Card to your account, simply find the redemption code on your card and enter it HERE (you must be logged into your account).
Q: How often do you add new mystery boxes to the site?
A: Mystery boxes are added constantly. New themed Mega Boxes are added periodically, as well, so keep an eye on the site to see if your favorite genre is available!
Q: Can I buy more than one Mystery Box?
A: Absolutely!
Q: How quickly will you ship my Mystery Box?
A: We normally ship next business day so you should have your box as quickly as possible. There are rare occasions where there is a holiday or other unanticipated circumstances and shipment might be delayed an extra day or two, but this is not the norm.
Q: What types of payments do you accept?
A: We currently accept all major credit cards through our own payment processor, as well as ShopPay, PayPal and ApplePay.
Q: Do you offer refunds?
A: Yes, for any items that arrive damaged or was lost in transit. We will not offer returns for any other reason. You can go here to view our Return Policy.
Q: Where are you located and do you have a store that customers can visit?
A: Yes! We work out of a warehouse in Linthicum Heights, MD with a small retail shop inside. You can even choose to pick up at our store at checkout.
Q: Do you ship internationally?
A: Yes, we ship worldwide with only a few exceptions.